Australia’s trusted 24/7
Pet Health Hotline

Call or chat with a registered vet nurse 24/7
Get health, behavioural, training and nutrition advice for dogs and cats
Free to all Knose members

Round-the-clock support for over 68,000 Aussie pets since 2019

Join Now for $8.88

Rated 4.7 on ProductReview and
4.6 on Google Reviews as of July 2025

Excellent service, excellent communication and great pricing.
Amanda – Greater Melbourne, VIC
Source: ProductReview.com.au

The answers you need, on-call 24/7

Add extra peace of mind with a Knose hotline subscription – a separate, optional add-on that complements your pet’s insurance.

Pet Health Hotline Benefits

24/7 Access
That 3AM worry? Solved. Get immediate access to a professional who can guide you when your regular vet can’t.
Stops the guesswork
Get clarity, not chaos during a pet emergency. Call the Pet Health Hotline and know for sure.
Personalised, actionable advice
Don’t get diagnose on your own. Get personalised pet help from a registered vet nurse instead.
No hidden fees, no lock-in contracts
For less than the cost of a single emergency consult, you get unlimited calls.

See the difference a call makes

Make safer decisions sooner while keeping costs predictable with unlimited guidance from a team of registered vet nurses.

✓ With Knose	❌ Without
Immediate triage call Save the trip and the fee	ER rush & anxiety Costly emergency consults
Guided home assessment Know hen to rest vs rush	Unnecessary test $300+ vet visit & scans
Quick symptom check Clarity from a real professional	Searching symptoms online Hours of worry
Expert behavioural insight Catch problems early	Dismiss or miss a sign Delayed diagnosis

How our Pet Health Hotline works

Getting professional advice when your pet needs you most shouldn’t be complicated.

We’ve made the process simple and direct, so you can get the answers you need, fast.

Subject to our terms of use.

For Knose Members

The Pet Health Hotline is included at no extra cost with your Knose insurance or wellness plan. ⓘ

Call 1300 187 037 toll-free any time (or Live Chat) 24/7
Confirm the email address you use with your Knose policy or membership
Get the answers you need

Already a member?

Call 1300 187 037

For Non Knose Members

A stand-alone subscription to the Pet Health Hotline is only $8.88 per month with no lock-in contracts.

Click ‘Join now’ and subscribe to pay.
Wait for an e-mail confirmation from Knose.
Call 1300 187 037 toll-free any time (or Live Chat) 24/7.
To verify your membership, you will be asked to provide the email address you used to subscribe.
Call and get the answers you need instantly.

Join now for $8.88

Your pet care questions, our expertise

Hotline advice is always free but coverage for any follow-up treatment is subject to your plan type and policy terms.

Our Pet Health Hotline can cover expert opinion on:

Health concerns (vomiting, diarrhoea, skin conditions, dental issues, among others)
Proper pet nutrition
General pet care advice
Weight and diet management
Vaccinations and treatments
Your insurance policy

Call 1300 187 037 Join now for $8.88

Supporting pet parents in every state and territory in Australia

Know when it’s urgent, or when it’s safe to wait. The hotline is available 24/7 for all pet owners.

Need more support?

When advice isn’t enough, eligible conditions may be covered under Knose Pet Insurance and Pet Care Plans. ⓘ

Choose the best plan for your pet:

The Knose (almost) 5 star experience

Knose has earned 4.7 stars in ProductReview and is also top-rated in Google Reviews and others.

Frequently asked questions

No, the hotline doesn’t replace your vet. Think of us as your first point of contact when you’re unsure what to do. We can help you decide if something needs urgent attention or if it can wait. But for physical exams, treatments, or prescriptions, you’ll still need to see your local vet in person.

No. Only a vet who sees your pet in person can do that. We can talk you through symptoms and next steps, but we don’t prescribe or diagnose over the phone.

No – the advice is based on what you tell us. It’s trusted guidance, but not a formal diagnosis or legally binding opinion. For any documentation or treatment plans, your local vet is the one to see.

If it’s serious – like seizures, collapse, or breathing trouble – go to a vet straight away. The hotline can help if you’re unsure whether something’s urgent, but it’s not a replacement for emergency care.

The hotline is just for pet health advice. For anything to do with your policy, billing or account, contact the Knose customer team at 1300 356 642 or info@knose.com.au.

Pretty much straight away. Phone calls are usually answered in a few rings, and chats connect within moments. If there’s a slight delay, it’s just because our nurses are helping other pet parents like you.

You’ll get everything you need during your session. If things change or you have more questions, just call or message again. It’s unlimited, so we’re always here when you need us.

Who will I be speaking to when I call?

You’ll chat with friendly, qualified vet nurses who are experts in the field. They’ll listen, ask questions, and guide you through whatever you’re dealing with. It’s expert care with a human (and animal-loving) touch.

View all FAQs

Pet insurance resources

Why pet insurance is important Dangerous food and objects dog swallow Tick prevention during tick season How to manage veterinary costs Why vet care is worth it View All Resources

Australia’s trusted 24/7
Pet Health Hotline

Excellent service, excellent communication and great pricing.