Australia’s trusted 24/7
Pet Health Hotline
Round-the-clock support for over 68,000 Aussie pets since 2019
Rated 4.7 on ProductReview and
4.6 on Google Reviews as of July 2025
The answers you need, on-call 24/7
Add extra peace of mind with a Knose hotline subscription – a separate, optional add-on that complements your pet’s insurance.
Pet Health Hotline Benefits
See the difference a call makes
Make safer decisions sooner while keeping costs predictable with unlimited guidance from a team of registered vet nurses.
| ✓ With Knose | ❌ Without |
|---|---|
| Immediate triage call | ER rush & anxiety |
| Guided home assessment | Unnecessary test |
| Quick symptom check | Searching symptoms online |
| Expert behavioural insight | Dismiss or miss a sign |
How our Pet Health Hotline works
Getting professional advice when your pet needs you most shouldn’t be complicated.
We’ve made the process simple and direct, so you can get the answers you need, fast.
Subject to our terms of use.
For Knose Members
The Pet Health Hotline is included at no extra cost with your Knose insurance or wellness plan. ⓘ
- Call 1300 187 037 toll-free any time (or Live Chat) 24/7
- Confirm the email address you use with your Knose policy or membership
- Get the answers you need
Already a member?
For Non Knose Members
A stand-alone subscription to the Pet Health Hotline is only $8.88 per month with no lock-in contracts.
- Click ‘Join now’ and subscribe to pay.
- Wait for an e-mail confirmation from Knose.
- Call 1300 187 037 toll-free any time (or Live Chat) 24/7.
- To verify your membership, you will be asked to provide the email address you used to subscribe.
- Call and get the answers you need instantly.
Your pet care questions, our expertise
Hotline advice is always free but coverage for any follow-up treatment is subject to your plan type and policy terms.
Our Pet Health Hotline can cover expert opinion on:
Supporting pet parents in every state and territory in Australia
Know when it’s urgent, or when it’s safe to wait. The hotline is available 24/7 for all pet owners.
Need more support?
When advice isn’t enough, eligible conditions may be covered under Knose Pet Insurance and Pet Care Plans. ⓘ
Choose the best plan for your pet:
Trusted by Australian pet owners
Real testimonials from those who know best—the pet owners themselves.
Rated 4.7 on ProductReview and
4.6 on Google Reviews as of July 2025
10/10 personalised service!
In January, we brought a puppy (Bella) into our lives – she is beautiful! Recently she had a few gastro issues and subsequent vet visits. Knose Pet Insurance has been awesome. They acknowledged the claims immediately, and then followed up with personal emails advising us of the progress of our claims. We even received a message asking after Bella and a follow up to say how pleased they were that Bella is now doing well. Top class personalized service and a thorough explanation of the claim refunds. 10/10 guys!
Frequently asked questions
Who will I be speaking to when I call?
You’ll chat with friendly, qualified vet nurses who are experts in the field. They’ll listen, ask questions, and guide you through whatever you’re dealing with. It’s expert care with a human (and animal-loving) touch.
